Learn to handle clients smoothly.
Otherwise, you will work for someone who does.
When I first started freelancing, my focus was acquiring new clients.
I would complete a project, get paid, and then move on to the next client.
I quickly realized that this approach was unsustainable and stressful.
I felt I was in an endless loop.
Hunt clients. Do work. Hunt Clients. Do Work.
This was exhausting. Plus:
- High client acqusition costs (money + time)
- Lack of stable income
- Missed opportunities for long-term relationships
I was tired of this loop.
I felt like I traded one rat race for another.
I decided, enough is enough. I need a better way to ensure consistent income and business growth
Because, if there is no growth, then I might as well keep working for someone else.
One day, after losing a client I thought was satisfied, it hit me: I wasn’t nurturing my client relationships.
I thought that I was doing a good job at client satisfaction. Reality: I wasn’t.
This hit me like a bomb.
That is when I decided to approach this systematiclly.
And I discovered client relationship management (CRM).
I had heard of CRMs before, but I always thought they were modern contact diaries. Nothing more.
My LinkedIn and twitter posts were filled with expert advice;
USe a CRM tool to manage client interactions and follow-up.
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