Did you know that 92% of all customer interactions happen over the phone?
Yet most people are afraid to get on call with clients.
They dread client calls like it’s the call of a death angel.
And this is the reason, they are not able to grow their business.
Mastering the art of the call is crucial.
Especially if you’re like Jordan, a skilled digital marketer ready to scale his freelance operation into a thriving small agency.
In this guide, I’ll walk you through the essential steps to effectively close deals over the phone.
Whether you’re looking to:
- Secure a follow-up meeting
- Get that final nod on a contract
My proven strategies will equip you with the tools you need to succeed.
Let’s dive into transforming your call approach and start winning more clients today!
Step 1: Preparation
a. Research Your Client:
Before you even dial the number, make sure you understand who’s on the other end.
❔ Questions to answer
1. What’s their business about?
2. What challenges do they face?
3. What have your previous interactions been like?
This groundwork lays the foundation for a successful call.
b. Set Your Goals
Clearly define what you want to achieve from this call.
Is it a signed contract, a commitment to a follow-up, or something else?
Setting a clear objective keeps the conversation focused.
c. Craft Your Approach:
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